Have a question? Here's our FAQ.

I'm new to barefoot/minimalist running. Do you have any advice or tips?

I run mostly on concrete and asphalt in the city and sometimes on trails. Which sandal should I get?

I run/walk/hike everywhere! What sandal model is best for multiple surfaces?

I run a lot of trails. Which sandal should I get?

Should I get a Pittards Premium Leather footbed or the MGT footbed??

How do the different laces compare?

What do you recommend for winter running in Lunas?

How long do the sandals last?

Are Luna Sandals just for running?

I am having some pain where the traditional laces in between my toes. Help!

How do I clean my Lunas?

I’m having trouble adjusting my ATS laces. Any advice?

How do I tie my traditional laces?

How are Lunas supposed to fit?

Do Lunas follow standard sizing?

I normally wear a size 10.5 and your sized chart suggests I get a size 9! What gives?

Do you carry women’s sizes?

None of your sizes fit me! Can I get a customized pair of Lunas?

Where can I send my custom footprints?

Do you keep custom tracings on file from previous orders?

What is your refund policy?

How do I exchange my sandals for a different size/model?

My ATS laces are wearing out. How do I get new ATS laces?

Do you ship internationally? How much does it cost?

I’m an international customer. Will I get charged import fees/customs for receiving a package from Luna Sandals?

Can you ship my order with FedEx or UPS instead of USPS?

How long will it take to get my sandals once I place an order?

I need my sandals soon! Can I have my order rushed?

Do you ship to PO Boxes and/or military APO/FPO addresses?

Can I track my order once it’s shipped?

I need to change my order (shipping address, sandal model, etc). Help!

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